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Mgmt Class DQ

Week 2 DQ1

A recent study reported that instructors at colleges and universities are frequently required to engage in emotional labor. Identify the situations in which emotional labor is required for this job. In your opinion, is emotional labor more troublesome for college instructors or for telephone operators working at an emergency service?


Be sure to cite your sources in APA formatting.


Emotional Labor



Sept, 12, 2013

According to McShane, and Glinow, (2013 pg. 103) emotional labor is the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. This means learning to show some emotions when feeling a different one. For example: if one was to feel tired, lost or even board during a training course for work or school you should hide that and show excitement and happiness. Or at an interview one feels tired or is having a bad day but they should still show their happiness and as if nothing has gone wrong earlier that day.

Teachers or instructors have sort of moral they follow. To help others learn and achieve educational goals. We all know they are not into their jobs for the income since most do not make what they deserve. I have seen it when teachers and even instructors do show many emotions with students even use bad words within a classroom. Now the student is not allowed to get angry or curse within a classroom so how is this any different to the teachers and instructors? Especially when it comes to instructors they should hold themselves on a more professional level to the students. Sure everyone gets mad, sad and frustrated while at work and at times students or other issues can light the wick making it worse. Teachers and instructors are considered role models in my book. I still know and think of some of the teachers in my early education days that played a huge part of my education experience in a positive way and even those who were not so positive.


McShane, S. L., & Von Glinow, M. A. (2013). Organizational Behavior Emerging Knowledge. Global Reality (6th ed.). New York, NY: McGraw-Hill Irwin.

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